Call us on
020 7791 2779
Terms and Conditions


This agreement is between Labbaik Ltd and you the applicant. On completion of your booking it is agreed that you have accepted and will adhere with all the terms and conditions herein.

"Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed [in this brochure/on this website]. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go”

Your Financial Protection

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong." “We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).” “If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”

All applications for travel with Labbaik Ltd must be fully completed and signed using our manual or online booking forms. Forms must be accompanied by a non refundable deposit for each applicant, (i.e. £200 per booking). In the case of online bookings no firm commitment is made until a deposit has been received by us. Once it has been received we will then send you a receipt for your deposit. No commitments will be entered into between the applicant and Labbaik Ltd unless a confirmation invoice has been received by the applicant from us.

Payment of Balance:
The balance of your chosen must be paid in full at least four (4) weeks prior to departure date. All payments must be in Sterling Pounds. If the balance is not settled by the said time, Labbaik Ltd reserves the right to cancel the booking without notice.

It is the responsibility of the applicant to provide all necessary documentation for processing at least four (4) weeks prior to departure. Any applicant who fails to pay his/her balance before the four week deadline will have such documentation returned to them and will forfeit the deposit, as stated in paragraph above or any other deposits given. Applicants who have paid the balance and do not supply the correct documentation before the deadline date will have their booking cancelled forfeiting their deposit and part of the package cost.

All applicants who travel with Labbaik Ltd are expected to behave in a manner which is conducive to the journey that they are making. Under no circumstances should travellers be involved in brawls, fights or arguments, or display behaviour which would be seen as detrimental to the image which Labbaik Ltd desires to be shown by a person undertaking a journey.

Change of Booking:
Any applicant wishing to change their departure dates, which Labbaik Ltd have available at the time of booking or shortly thereafter must do so at least six (6) weeks prior to departure. Alternation fee will be charged for each person who makes a change in their booking options. Persons wishing to add subsequent members to their family group may do so, provided places are available, but will still be subject to the same booking and deposit requirements as stated above.

Applicants are required to send a written cancellation notice,  Initial deposit (£200) non refundable once Labbaik has confirmed your booking, thereafter any cancellation, five working days before the trip, fees are non refundable, and you the applicant will be liable for the full cost of the package.

Difficulties you may have:
In the unlikely event that an applicant finds that there is an element in their package which they dislike and it is within the control of Labbaik Ltd, we will endeavour to correct such fault or report the problem to the proper authority for their immediate intervention. This does not include services which do not form part of the trip programmed and or itinerary.

Booking and completed application:
We endeavour to inform all applicants of the times and dates of travel as soon as they are confirmed by the airline concerned. We will ensure that the confirmation is sent to each applicant (family groups will have one booking confirmation form listing all party members). Completing the booking form correctly is the applicant’s sole responsibility. Full names, titles and any initials must be properly spelled according to each individual passport, as late changes or alterations to the airline tickets will incur a fee per ticket. Each applicant must have a valid vaccination certificate in accordance with Saudi Arabian policy for Hajj and Umrah pilgrimage visas. If any of the above are not notified to us within a specific time, Labbaik will not be liable for any difficulties and delays which may arise or refusal of visa by the Saudi Consulate.

Delays / Date Changes:
We the agent reserve the right to change the departure dates without notice but we will endeavour to inform all applicants of changes made prior to the date of departure. However we will not be liable for delays and / or cancellation of flights to and from the United Kingdom resulting from adverse weather conditions rescheduling times by the Airlines, Airport Authorities and / or actions by the Air Traffic Controllers, mechanical breakdown , strike or industrial action or otherwise, which are beyond our control.

We have compiled the information in our brochure to be accurate at the time of going to press. However, as the brochure and its corresponding information are prepared in advance, there may be instances where an advertised facility may be altered or no longer available, which will be for reasons beyond our control. It may also be necessary for us to change some detail concerning the trip programme and the itinerary due to circumstances beyond our control. It is essential that your expectations of the trip do not surpass what we have outlined in our brochure or exceed the limitations of the Labbaik programme. We accept no liability for any disappointment which may arise as a result of your unrealistic views and expectations. Further more, the operation of certain amenities and facilities may be subject to local or religious laws. Maintenance and local energy conservation measures may mean that hotel or apartments may limit facilities such as air conditioning or water supplies and in some circumstances adverse weather conditions have been known to cause electrical failure. In such circumstances, we accept no liability for these restrictions; neither do we accept any liability for loss or damage arising from the above. The operation and supervision of overseas property, transport and other services are subject to local laws, regulations, standards and codes of practice of individual countries. The legal and safety requirements of many foreign countries are of a lower standard than that of the U.K. You should note that the standards imposed will be that of the country you are visiting and not of the U.K.

Accommodation & Transport for Hajj & Umrah:
All our hotel rooms are shared accommodation and individuals wishing for private rooms need to book in advance the required room and ensure adequate payment is made. Star rating is according to the Saudi Ministry of Trade standards, all information pertaining to room conditions and facilities has been supplied by our agents, we do endeavour to ensure that as at the time of going to press, the accommodation is of the highest quality which we can provide. We reserve the right to make changes to the name of the hotel accommodation without notice.  Accommodation in Mina and Arafat is in the tents provided by the Hajj Ministry; please note that there are no tents in Muzdalifah and individual will have to make their own arrangement. All transportation during days of hajj are also provided by the Hajj Ministry, please be prepared for serious delays as these are beyond the control of Labbaik.

Meals during Hajj will be at the discretion of Labbaik, please verify this at the time of booking.

Price changes:
It may be necessary to increase the costs of the advertised package at any time without notice due to elements beyond our control.

It is a condition of booking with every tour operator that you have adequate insurance cover. Such insurance will ensure that you are properly covered against unexpected cancellation charges, medical costs that might be incurred while you’re away, loss of money, or belongings, or personal liability claims. Please note that the cover offered by most credit card companies is not normally adequate for package holiday or holiday flight bookings. Labbaik Ltd do not offer insurance cover with any of its products, Labbaik Ltd would strongly urge you, to make your own independent insurance provision.

Our Commitment:
Labbaik Ltd has taken all steps to ensure that your journey is conducted with minimum difficulties and as comfortable as possible. In the event that any difficulty should arise which has not been mentioned above, we will endeavour to correct such difficulty without any delay and with minimal inconvenience.


© 2012 Labbaik Labbaik Travel and Excursions, 80 Ben Jonson Road, London, E1 3NN Downloads | Terms & Conditions